SHIPPING & DELIVERY

What are the delivery charges? 
Delivery charges may apply to certain products/services and would be communicated at the time of order processing.

What are the estimated delivery times? 
We deliver your order within 2-5 working days after dispatch in Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad, and Hyderabad). For the rest of the cities, we deliver between 2-7 business days. Delivery by ground takes a little longer than air couriers. Ground shipped orders are delivered to you between 5-7 business days post dispatch. Deliveries to very remote locations may take up to 7 business days or longer, depending on the location’s geographical constraints. For addresses outside India, shipping may take 5-15 business days.
Are there any non-delivery days? 
Yes. We don’t deliver on Public, national, or bank holidays.

Are there any hidden charges? 
The prices listed on our website are final and inclusive of all taxes.  The price you see on the product page is the final price you pay. Shipping charges may apply for addresses outside India – the same shall be
communicated at the time of order processing.

Can the delivery address be changed after the order has been placed? 
The order has been placed but not dispatched. If the order has been placed but not dispatched it means your order is in our warehouse where we are working to get it dispatched. You need to contact our customer service team at support@partner.renascentinfotech.com as soon as possible to make changes to the order. Please note for security reasons we will require you to answer a few security questions before we can make any changes to your order.

The order has been placed and dispatched.
Once the order has been placed and dispatched, we would be unable to redirect the order to the secondary delivery address. We apologize for any inconvenience caused and our policies are made to provide a better shopping experience for all our customers. If our shipper is unable to ship the order at your provided address then the order is automatically returned to our warehouse and processed as a return. For any further query write us at support@partner.renascentinfotech.com or call us on +91-9594016906

Why cannot the product be shipped to my area? 
We ship to maximum places in different parts of India and we are continuously working on increasing our reach to make our products available to everyone in different locations. Whether the order can or cannot be delivered to your address also depends on:- Whether our trusted delivery partner can deliver at your address.
Legal Restrictions, if any, on shipping particular products to your location.
The availability of reliable courier partners in your location.

I have placed an order, but unable to receive it due to unexpected circumstances. Can you hold the delivery until I can receive it? 

If your placed order is not yet dispatched then please contact our customer team on +91-9594016906 as soon as possible to make the changes. Please note for security reasons we will require you to answer a few security questions before we can make any changes to your order. But if your order is already dispatched then we are sorry we won’t be able to hold our delivery.